用 LangGraph 思考

from typing import Literal
from langgraph.graph import StateGraph, START, END
from langgraph.types import interrupt, Command, RetryPolicy
from langchain_openai import ChatOpenAI
from langchain.messages import HumanMessage

llm = ChatOpenAI(model="gpt-5-nano")

def read_email(state: EmailAgentState) -> dict:
    """Extract and parse email content"""
    # In production, this would connect to your email service
    return {
        "messages": [HumanMessage(content=f"Processing email: {state['email_content']}")]
    }

def classify_intent(state: EmailAgentState) -> Command[Literal["search_documentation", "human_review", "draft_response", "bug_tracking"]]:
    """Use LLM to classify email intent and urgency, then route accordingly"""

    # Create structured LLM that returns EmailClassification dict
    structured_llm = llm.with_structured_output(EmailClassification)

    # Format the prompt on-demand, not stored in state
    classification_prompt = f"""
    Analyze this customer email and classify it:

    Email: {state['email_content']}
    From: {state['sender_email']}

    Provide classification including intent, urgency, topic, and summary.
    """

    # Get structured response directly as dict
    classification = structured_llm.invoke(classification_prompt)

    # Determine next node based on classification
    if classification['intent'] == 'billing' or classification['urgency'] == 'critical':
        goto = "human_review"
    elif classification['intent'] in ['question', 'feature']:
        goto = "search_documentation"
    elif classification['intent'] == 'bug':
        goto = "bug_tracking"
    else:
        goto = "draft_response"

    # Store classification as a single dict in state
    return Command(
        update={"classification": classification},
        goto=goto
    )

def search_documentation(state: EmailAgentState) -> Command[Literal["draft_response"]]:
    """Search knowledge base for relevant information"""

    # Build search query from classification
    classification = state.get('classification', {})
    query = f"{classification.get('intent', '')} {classification.get('topic', '')}"

    try:
        # Implement your search logic here
        # Store raw search results, not formatted text
        search_results = [
            "Reset password via Settings > Security > Change Password",
            "Password must be at least 12 characters",
            "Include uppercase, lowercase, numbers, and symbols"
        ]
    except SearchAPIError as e:
        # For recoverable search errors, store error and continue
        search_results = [f"Search temporarily unavailable: {str(e)}"]

    return Command(
        update={"search_results": search_results},  # Store raw results or error
        goto="draft_response"
    )

def bug_tracking(state: EmailAgentState) -> Command[Literal["draft_response"]]:
    """Create or update bug tracking ticket"""

    # Create ticket in your bug tracking system
    ticket_id = "BUG-12345"  # Would be created via API

    return Command(
        update={
            "search_results": [f"Bug ticket {ticket_id} created"],
            "current_step": "bug_tracked"
        },
        goto="draft_response"
    )

def draft_response(state: EmailAgentState) -> Command[Literal["human_review", "send_reply"]]:
    """Generate response using context and route based on quality"""

    classification = state.get('classification', {})

    # Format context from raw state data on-demand
    context_sections = []

    if state.get('search_results'):
        # Format search results for the prompt
        formatted_docs = "\n".join([f"- {doc}" for doc in state['search_results']])
        context_sections.append(f"Relevant documentation:\n{formatted_docs}")

    if state.get('customer_history'):
        # Format customer data for the prompt
        context_sections.append(f"Customer tier: {state['customer_history'].get('tier', 'standard')}")

    # Build the prompt with formatted context
    draft_prompt = f"""
    Draft a response to this customer email:
    {state['email_content']}

    Email intent: {classification.get('intent', 'unknown')}
    Urgency level: {classification.get('urgency', 'medium')}

    {chr(10).join(context_sections)}

    Guidelines:
    - Be professional and helpful
    - Address their specific concern
    - Use the provided documentation when relevant
    """

    response = llm.invoke(draft_prompt)

    # Determine if human review needed based on urgency and intent
    needs_review = (
        classification.get('urgency') in ['high', 'critical'] or
        classification.get('intent') == 'complex'
    )

    # Route to appropriate next node
    goto = "human_review" if needs_review else "send_reply"

    return Command(
        update={"draft_response": response.content},  # Store only the raw response
        goto=goto
    )

def human_review(state: EmailAgentState) -> Command[Literal["send_reply", END]]:
    """Pause for human review using interrupt and route based on decision"""

    classification = state.get('classification', {})

    # interrupt() must come first - any code before it will re-run on resume
    human_decision = interrupt({
        "email_id": state.get('email_id',''),
        "original_email": state.get('email_content',''),
        "draft_response": state.get('draft_response',''),
        "urgency": classification.get('urgency'),
        "intent": classification.get('intent'),
        "action": "Please review and approve/edit this response"
    })

    # Now process the human's decision
    if human_decision.get("approved"):
        return Command(
            update={"draft_response": human_decision.get("edited_response", state.get('draft_response',''))},
            goto="send_reply"
        )
    else:
        # Rejection means human will handle directly
        return Command(update={}, goto=END)

def send_reply(state: EmailAgentState) -> dict:
    """Send the email response"""
    # Integrate with email service
    print(f"Sending reply: {state['draft_response'][:100]}...")
    return {}